You have two choices when it comes to hiring an IT team. You can either hire and train in-house, or you can outsource everything. While outsourcing sounds like the cheapest route, it isn’t always the best. When you outsource IT work, there’s a decreased sense of responsibility for your company’s welfare.
After all, the outsourced personnel have multiple clients and they have to service everyone. This diversification means that can’t give you full focus. That becomes a disadvantage when you need customized solutions and dedicated staffing for specific projects. Really, the best way to manage an IT team is to hire and train them onsite.
Onsite training can be done pretty much anywhere. Your HQ, a branch office, or even a conference center. Hotels are another favorite place for companies to hold IT training. You can also vary the format. Instead of using all-day training programs, you can adopt half-day sessions, two-day weekend intensives, or ongoing training modules that fit into the normal workday.
You can also implement self-study and training programs. For example, K Alliance offers complete corporate e-learning programs that are handled via the Internet or in-house on-computer training. These systems can track progress for you and assess multiple skills, logging all data automatically for you on their Learning Management System.
Saving Time And Money
Onsite training eliminates a lot of the inconsistencies you typically find with outsourced IT personnel. When you outsource your IT department, you may be in touch with a project manager or leader, but the information you relay may not make it to all personnel. You also don’t have direct control over the workforce – usually you correspond directly with the project manager only.
Since the outsourced staff isn’t part of your company, you can’t really manage them in the same way that you would manage a dedicated IT department.
Often times, you’ll have to repeat your instructions, pay for additional training as employees are cycled off of your project, and pay extra for special instructions that fall outside the normal purview of their expertise.
Even with in-house training, there’s not always a guarantee that your training will be cost-effective, but there’s always a way to restructure how you train to make it more likely that it’s a one-off affair. For starters, when you hire a dedicated IT staff, they’re your employees. They work for you. There’s some kind of investment there on both sides.
You can gather all of your staff together and train them at once. They receive the same message at the same time. They’re all on the "same page."
Better Morale and Productivity
On-site training can not only improve employee skills, it can keep employee morale high. It also leads to a greater sense of job satisfaction. Training them on-site lets them know you’re investing in their future – it naturally leads to lower absenteeism, a greater sense of belonging, and thus high morale. Staff feel like part of a family rather than an outsider.